Here's something you really need to know when porting lines.
There is (I believe it's a Federal) law which says that if you request a change between phone service providers, the phone service providers must comply with the request.
I have had two experiences, one that I have experienced myself and another that one of my clients has experienced. Here is how it went.
In a perfect world, this is how it is supposed to work - so that the date that you were provided for proper phone service porting.
1 - Call Phone Service Provider (henceforth PSP) that you are porting FROM
2 - Contact the PSP that you are porting TO
3 - You will be given a date of installation. Between the time you order the porting of the line(s) and the time of the given installation date, between the two service providers, the lines themselves need to be released by the PSP you are porting FROM and allow access to the PSP you are porting TO
4 - If the action mentioned in #3 is not completed, then the installation cannot properly proceed, resulting in the delay of the installation. At that point, the PSP that you are porting TO will need to set up a new date of installation.
This can go on and on until the client pushes hard enough for a resolution. If the client chooses to push hard enough, s/he should contact the PSP FROM which the lines are being ported. The PSP of the lines that the lines are being ported TO cannot complete the installation until the lines are released.
One resolution is to establish brand new phone numbers with the PSP that the client wanted to port TO. This is fine, but businesses cannot change phone numbers, and this resolution is not viable because of that fact.
Another resolution might be litigation. I have not actually seen this in action, but this is where I would head with the matter if it does not get resolved properly.
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